Cash App has become very popular for peer-to-peer transactions over recent years. It lets people send and receive money in a matter of seconds. While sending money, it is easy to make a mistake such as sending it to the wrong person or sending the wrong amount.
So, here is a guide on how to process a refund is essential whether you are the recipient or the sender.
How to Refund Cash App
To refund a Cash App transaction you simply need to follow these steps:
- Log in to Cash App and at the home screen tap “Activity”
- Select the payment you intend to refund
- Tap the “…” button
- Select refund and press ok
Cash App was introduced in 2015 by Square Cash and since then it has been growing steadily. Even though it’s restricted to the U.S and UK it has amassed more than 36 million active users.
Creating a Cash App account is free and clients can even receive a free Visa debit card that you can connect with your account and make purchases.
Initiating Refunds In Cash App
Cash App’s instant transactions make it a reliable tool but also ensures that clients cannot cancel payments easily.
So, a client who has made a mistake in sending funds will have to opt for a refund. Cash App refunds are completely reliant on the recipient of the error payment.
The person or merchant has to be willing to facilitate the refund for it to work. Cash App does not guarantee that a person will get their money back just by requesting a refund. So people need to be careful when sending money by confirming the recipient’s $Cash tag and their phone number.
As the recipient, you will have to agree to a refund or initiate it yourself by using the following process.
- Log in to the Cash App account where the transaction was made and get to the home page.
- From there, tap “Activity” and locate the payment that you wish to refund then click on it.
- Tap on the three dots at the top of your screen, choose the “Refund” option, and press OK.
When you are the sender, you need to know the steps you need to take to get your refund. If your transaction is pending, you can cancel it which will be a much easier process. First, you have to confirm that the payment went through or whether it is “pending.”
There are different reasons why people request refunds. For peer-to-peer transactions, it is usually because of mistaking the recipient and sometimes even making an error on the amount. When it comes to merchants, people request refunds because;
- They didn’t receive the goods they purchased
- The goods were damaged or faulty
- Missing items from delivery
Some people maliciously request refunds just because they can and want to try their luck on getting free items or services which is not advisable.
How to Request a Cash App Refund
When you request a refund, the merchant or recipient should receive the request on their end. They can choose to either honor it or ignore it. Here’s how you can request a refund.
- Launch your Cash App and tap on the button that looks like a clock button at your bottom right at their home screen
- Choose the payment for which you want a refund
- Click on the 3 dots on the upper right side of your screen
- Choose “refund:
- Confirm your selection
According to the official Cash App Website, it takes up to 10 days for Cash App to receive a refund in the case of a merchant transaction. So, you might have to be a little patient. When Cash App receives your refund, it will automatically appear on your account balance.
If you sent the funds through a credit or debit card it might take up to 5 days and the funds will be sent back to that card. It is best to contact the merchant early and address your queries. If you don’t receive your refund within 10 days, you can contact Cash App and they can help you dispute a transaction.
You should also make sure that you’re not getting other Cash App errors.
How To Initiate a Chargeback
A chargeback is a demand by a credit card owner or a client to the merchant to make good on a disputed transaction. Cash App helps clients with chargebacks but cannot guarantee compliance by the merchant.
To dispute a refund or in this case the lack thereof, you need to contact them directly through the app:
- Click on the Profile icon on your Cash App home screen
- Scroll down and choose Cash Support
- Select “something else” if your issue is not among the ones listed there.
- Select your issue
- Click on contact support
A chargeback will involve investigations and back and forth communications that will take time. It is impossible to put a time frame on a chargeback because of these processes. So, as the client, you need to be prepared to go down that road.
Furthermore, it’s important to note that under US Law, the chargeback process only applies to payment card transactions. So, if a client doesn’t use a debit or credit card, the merchant is not subject to the typical rules of chargebacks. However, there is another exception whereby if a customer has a debit or credit card linked to their Cash App account, then their chargeback rights still apply.
The finality of Cash App payments means that a client getting their money back might be challenging. Other factors will have to come to play including the willingness of the recipients or merchant to provide the refund.
As the recipient, you can avoid a dispute process and even an investigation by just accepting the refund request.
If you are the sender then understand that some can choose to ignore your request and you might be involved in a lengthy dispute that might have been avoided. So, when sending money, double-check the amount, the user cash tag, and phone number. Cash App is a reliable tool but its users need to be responsible because Cash App does not take responsibility for anyone’s payments.