It’s happened to all of us. We go to Venmo our friend for coffee, lunch, or a drink and the app just isn’t working. No matter how many times we hit refresh or try different browsers, that little blue loading icon just keeps spinning. Frozen Venmo is the worst! But don’t worry, there are a few things you can do to try and unfreeze it.
So how do you unfreeze Venmo? You can unfreeze Venmo by paying back any owed amount using your debit card. If your account is frozen because you violated Venmo’s terms of service, you can unfreeze your account by contacting Venmo on 1-855-812-4430.
I’m sure that you can testify to the ease of transferring money to your loved ones using Venmo. The convenience you enjoy while using this app might change suddenly if Venmo freezes your account.
It might be your worst nightmare.
Sometimes, Venmo transactions can be declined. If this happens to you, don’t worry – here’s how to unfreeze your account.
Why Does Venmo Freeze an Account?
Venmo might freeze an account based on several reasons. I will mention some of them.
- The first and commonest reason an account may be put on hold is if you simply did not have sufficient funds in your bank account to complete a transfer. When this occurs, Venmo still pays the person you sent money to, but you now owe Venmo that amount. The fastest way to clear your account is to pay the debt using a debit card.
- It can be frozen if you violate their terms and conditions you agreed to comply with when you signed up.
- Finally, your Venmo account can be frozen if Venmo presumes that a third party is accessing your account. Since the safety of your account is their topmost priority, Venmo will do their possible best to fight against illegal access to your account.
Regardless of the reason the company freezes your account, it is less important. Your concern now is how to access your account back and keep it running. The process of recovering your account varies depending on why your account was frozen.
The first step you should take is to contact Venmo to know why your account is frozen. You can contact Venmo directly and talk to customer care about this on their contact number: 1-855-812-4430. They will tell you why your account is frozen. They may also tell you how to unlock your account again though not all times.
If you know why your account has been frozen and you don’t know how to unfreeze it, then we’ve got the answer to each reason below. We’ve meticulously crafted out the easiest way to unfreeze your account regardless of the reasons it was frozen.
What to do if Your Account is Frozen because of Lack of Funds
This is the major reason that many Venmo accounts are frozen. Many times we don’t keep track of the money we’ve spent or how much is our available account balance. It’s also possible to schedule payments only for us to forget to deposit money in the account. With Venmo, your account will be frozen when you lack funds. You won’t be able to use it at all.
When this occurs, you need to put some money into your account. The first action to take is to go to Venmo.com/addfunds. You can do this on a desktop computer or laptop if you can. Once you’re logged in, you’ll be able to add funds to your account as you always do. Choose one of the linked accounts, and send some funds into your account. You can send money from Chime to Venmo.
If you’ve overspent on your Venmo account, you’ll need to pay off the debt before you can reaccess the account. Make sure you transfer sufficient money to pay off this debt, or your account will still be frozen.
It requires two to three business days for Venmo to unlock your account. If it takes any longer than this, you may need to consider one of the following solutions explained below.
What to do if Your Account is Frozen Due to Breaking the User Agreement
When you want to open a Venmo account, you must agree to their terms and conditions.
If you break any of these terms and conditions, Venmo will probably freeze your account. In such situations, you can’t do much because Venmo has the right to block your account or freeze it temporarily.
They might unfreeze it if you contact them on the number we mentioned above. When you call them, you have to explain why you displayed the terms and conditions, and then you’ll need to be patient for the company to decide if they’re going to allow you to access your account again.
To avoid breaking the terms and conditions, you should pay keen attention to what you are and aren’t allowed to do with a Venmo account.
What to do if Your Account is Frozen Due to Suspicious Activity
Every bank always monitors their accounts for suspicious activity. This is done to protect their users and their information than to catch them out.
While Venmo will scrutinize your account for the activity that breaks its terms and conditions, they’ll also monitor it for fraud.
For example, you use your account in one location and then minutes later in another location far away, then Venmo will flag this change of location as suspicious. As a way to protect your funds, they may freeze your account temporarily.
When a Venmo account is frozen due to suspicious activity, Venmo will contact you concerning the activity. They need to ascertain if it was you, and all effort will be on their part. However, should in case they couldn’t reach you. If you’ve observed that your account is still and you don’t know the reason contact Venmo on the number we mentioned above.
It’s very possible to overspend on your Venmo account mistakenly. That is the major reason why your account is probably frozen. However, it doesn’t hurt to examine each reason in this article, just in case something more threatening is going on behind the scenes. If you’ve had your Venmo account frozen for a different reason, kindly share the reason with us using the comment section.