How Do I Recover My Venmo Account?

Oh, did you lose your Venmo account? That’s sad! Do you need to recover it? Fear not. I have the ultimate guide to recovering it!

These are the basic steps to recover your Venmo account:

  1. Check for any app or server issues.
  2. Try to reset your password.
  3. Contact Venmo support.
  4. Verify your identity.
  5. Wait for Venmo’s response.

I’ll explain the necessary steps and offer tips to help you bounce back and regain access to your Venmo account. Let’s dive in!

Step 1: Check for Any App or Server Issues

Do you need help with Venmo? The first step is to check for issues with the app or servers. Here’s what you can do:

  • Visit Venmo’s status page at to report any known issues with their app or servers.
  • Check the status of Venmo’s services, such as sending and receiving money, signing in to your account, and using the Venmo card.
  • Check recent updates. It helps identify the root cause of the problem.
  • Follow Venmo on social media. Venmo often updates its users about known issues on social media platforms like Twitter. Communication level? MAX!
  • If you’ve checked the status page and social media accounts and are still experiencing issues, contact Venmo’s customer support team. After all, they know it all! 

Step 2: Try to Reset Your Password

If you’re still having trouble accessing your Venmo account, the next step is to try resetting your password. Here’s how:

  • Open the Venmo app on your mobile device or visit in your web browser.
  • Click “Forgot Password?” below the “Sign in” button on the login screen.
  • Enter the email address or phone number associated with your Venmo account and click “Next.”
  • Venmo will send a verification code to the email address or phone number you entered.
  • Enter the code on the next screen and click “Next.”
  • Create a new password.
  • Login with your new password.

If you’re unable to remember the email or phone number associated with your Venmo account, here’s what you can do:

  • Search your email accounts for any emails from Venmo.
  • Check your phone contacts for any contacts with the name “Venmo” or any phone numbers you may have used for Venmo in the past.

Step 3: Contact Venmo Support

If you’re still having trouble with Venmo after trying to check for any app or server issues and resetting your password, the next step is to contact Venmo support. Here’s how you can do that:

  • Open the Venmo app on your mobile device or visit in your web browser.
  • Click on the “☰” menu icon in the top left corner of the screen.
  • Click on “Support” from the menu.
  • Choose the topic that best describes the issue you’re experiencing.
  • Depending on your selected topic, you may be given different options for contacting Venmo support. 
  • You can email [email protected], chat with a support agent, or submit a request through Venmo’s help center.

PRO TIP: When contacting Venmo support, here’s the information you should include:

  • Your name and Venmo account information
  • Description of the issue
  • Steps taken so far
  • Relevant transaction information
  • Screenshots or other documentation

Step 4: Verify Your Identity

If you cannot access your Venmo account, you may need to verify your identity to unlock it. Here’s how you can do that:

  • Open the Venmo app on your mobile device or visit in your web browser.
  • Click on the “☰” menu icon in the top left corner of the screen.
  • Click on “Settings” from the menu.
  • Under the “Identity Verification” section, click on “Complete Verification.”
  • Provide your personal information, including your full name, date of birth, and the last four digits of your Social Security number.
  • Take a clear photo of your valid government-issued ID. For instance, a driver’s license or passport.
  • Once you’ve provided all the required information, click on “Submit.”
  • Now, wait for verification. This process can take up to a few business days.

In some cases, Venmo may also ask you to provide additional information to verify your identity, such as a utility bill or bank statement.

It’s important to note that if your account has been locked due to a violation of Venmo’s policies, you may need to take additional steps to resolve the issue. For instance, contacting Venmo support or providing additional information. But wait! Why did you violate their policies in the first place?

Additionally, Venmo may be required to report suspicious activity to the authorities. So it’s important to be honest and provide accurate information when verifying your identity. No cheating at all! 

Step 5: Wait for Venmo’s Response

After you’ve taken steps to try to resolve any issues with your Venmo account, the next step is to wait for Venmo’s response. 

Here’s what you should know about how long it usually takes to hear back from Venmo and what to do while you wait:

  • Response time: Venmo’s response time can vary depending on the nature and complexity of the issue. 
  • Follow up: If you have not heard back from Venmo after a reasonable time, reply to any email correspondence or contact Venmo support again.
  • Check your spam folder: Venmo’s response may sometimes end up in your spam folder. So keep your SPAM in check! 
  • Be patient: It’s important to remain patient and avoid repeatedly contacting them. I mean, would you appreciate it if someone kept calling you every hour? Besides, multiple inquiries can slow down the process. It may even cause your inquiry to be deprioritized. And you wouldn’t want that! 
  • Take preventative measures: Regularly change your password. Also, enable two-factor authentication. It’s for your own safety! Finally, monitor your account for any unauthorized transactions.

Final Thoughts

Well, it looks like you’ve made it to the end of our guide on recovering your Venmo account! Following our outlined steps, you’ll be well on your way to returning to your regular routine. And who knows, you’ll even learn something new along the way!

Start by checking for any app or server issues. If everything looks fine, you might want to reset your password. And if that does not work as well, call up customer support. 

Oh, but wait! What if you are required to verify your identity? Do that! And finally, test your sweet patience! And by that, I mean WAIT for their response!

So go forth and recover that account. And if all else fails, just remember that there’s always the option of creating a new Venmo account and starting fresh.